These are the terms and conditions for orders placed with Hilton Auto Transport, Inc.
1. The Deposit for Standard and Enclosed shipments may be paid by Online Check, Credit Card or through PayPal.com. The balance due is paid C.O.D. upon the delivery of your vehicle by the carrier.
SELECT PAYMENT METHOD:
___ Credit Card Information if Applicable
: (Check line and complete information) Name on Card: __________________________________________ Card Number: ___________________________________________
Exp. Date: ______________ Card Holder Zip: _________________ CVV# _______ (3 digit code located on reverse of credit card)
Total Deposit Amount $150.00
___ PayPal.com Payments if Applicable: (Check line and visit PayPal.com to complete)
Make payments to Hilton Auto Transport, Inc. using the following PayPal.com payment e-mail: payments@hiltontransport.com
Total Deposit Amount $150.00
2. Normal pick up time frames are contingent upon service level. All dates that are given are an approximation. We cannot guarantee exact dates when your vehicle will be picked up or delivered. There are many factors that affect the pick-up and delivery dates (weather, traffic, maintenance, delays, etc.). What we can give you is an approximate time frame. If for some reason, we cannot handle the shipment of your vehicle we guarantee a full refund of all monies paid after 30 days time.
There is a MONEY BACK GUARANTEE if we cannot assign a carrier to move your vehicle within 30 days from the first available pick-up date. Once the 30 days is up you have the option to either keep the order open for the transportation of your vehicle(s) or cancel the order. Refunds will be processed with in two business days.
3. A $150.00 INOP fee is applied to all vehicles that are non-operational. This fee is included in the price when the non-running vehicle indicator has been selected. If by any chance, the vehicle is non-operational at the time of pick-up and was not first specified, additional fees may be applied.
3a. This term also applies to the type of vehicle selected. Some prices vary depending on the type of vehicle. Upon the pick-up of the vehicle, if the type of vehicle does not match the vehicle specified in your booking, additional fees will be applied. Please confirm selections made carefully.
4. All cancellations must be made in writing. Once a carrier has been assigned for, pick-up and transport of the vehicle the deposit will no longer be refundable, as we have handled our obligation of the transportation. Extenuating circumstances for refund may apply on a case-by-case basis.
5. Hilton Auto Transport, Inc. and the carrier are not responsible for any personal goods placed in the vehicle. Any items over 50lbs should not be placed in the vehicle.
6. The Carrier transporting the vehicle is fully insured. The carrier is responsible for the vehicle while the vehicle is in their possession. Hilton Auto Transport, Inc. is not responsible for any damage done to the vehicle. Any insurance claims should be filed with the carriers insurance. Usually carrier insurance does not cover any "Act of God" damages. Each claim case is different and should be taken care of with the carriers insurance. Please contact Hilton in the event of any damage so we may assist in the assistance of all viable claims.
7. The transportation of your vehicle is door to door. There will be times when a carrier will not be able to drive to a certain destination and will arrange with the customer to meet at another destination (gas station, grocery store, etc.).
8. Typically carriers will call 8 to 12 hours before they are able to pick-up your vehicle. At this time they will arrange the exact location where the vehicle will be picked-up and delivered. If the vehicle is not present at the time the carrier is scheduled to pick-up the vehicle the deposit will not be refunded and will be given to the carrier. At the time that the vehicle is delivered if the appropriate person is not present to pick-up the vehicle, the vehicle will be stored at the owner¿s expense until a time it can be secured for pick up by the recipient.
9. There should be a pick-up and delivery inspection done by both the carrier and the person responsible for the vehicle. The carrier will have an inspection sheet that they will have you sign. At this time, you should do the inspection along with the carrier. No one is responsible for damages not noted on a poorly reviewed delivery receipt. These results are considered final upon signature by federal law. Make sure and review vehicle carefully to avoid issue.
10. Customers are responsible for the prep of their vehicle. The carriers are not responsible for any items or parts falling off of your vehicle during the transportation. The vehicle should be shipped with a half a tank of fuel or less.
11. Hilton Auto Transport, Inc. is an agent for you the customer. We arrange for the transportation of your vehicle (WE do not physically move your vehicle) by finding an appropriate carrier. Our services end when the Carrier is assigned your order contacts you regarding pickup and subsequently delivers your vehicle. Hilton Auto Transport, Inc. is not responsible for rental car fees of any kind.
12. The customer agrees that the information given to Hilton Auto Transport, Inc. is correct. Any information not provided about the vehicle that might affect the transportation will result in additional fees.
We thank you for the opportunity to serve you.
Please sign and fax back to (562) 461-7832
_____________________________________________________________________________
Signature and Date
